FAQ

Welcome to the ZeeCaps FAQ! 🎉

Whether you’re grabbing your first cap or gearing up your whole crew, we’ve got your back with answers to your most common questions. Need extra help? Just reach out — we’re always happy to assist! 🤗

🧢 Product & Customization

What sizes do your hats and gloves come in?

SpinCaps

  • Small (S): Fits head circumference from 54 to 56 cm (21.3 to 22.0 inches)
  • Medium (M): Fits head circumference from 57 to 59 cm (22.4 to 23.2 inches)
  • XL: Fits head circumference from 60 to 62 cm (23.6 to 24.4 inches)

Spin Gloves

Sizes S, M, L, XL, 2XL (we recommend ordering one size up for optimal comfort). Check the sizing guide on the product page.

Elbow Pads

Choose your size based on your arm circumference measured 5 cm above the elbow:

  • Kids / Small (S): 18–27 cm
  • Medium (M) / Large (L): 28–37 cm

Rubber Bands (Elastic Replacements for SpinCaps & Beanies)

  • 2 cm width: Standard for unpadded Spin Beanies
  • 2.5 cm width: Included with padded Spin Beanies
  • 3 cm width: Optional upgrade for sensitive scalps 

All bands are soft yet secure, made for high-movement use during headspins and headfreezes.

Custom Sizes

Message us — we love helping you get the perfect fit!

  • Can I request custom colors or designs?
    Yes! We love creative challenges — send your ideas! 💡
  • Can I customize caps for a group or performance?
    Absolutely! Email info@spinthezee.com for team orders.

💎 What Makes ZeeCaps Special

  • Handmade with care in Bremen, Germany
  • Fully customizable to fit your style or brand
  • Created by dancers for dancers
  • Built to perform, not just look good
  • Breathable fabrics for long dance sessions
  • Durable padding for comfort & protection

🧼 Product Care & Longevity

  • Hand wash gently with mild detergent
  • Air dry only — no dryers!
  • Store in a dry place
  • Use only on smooth surfaces to prevent premature wear and tear

🚚 Orders & Shipping

  • When will my order ship?
    Production takes around 10 business days (handmade with love!).
    Shipping times:
    - Germany: 3–4 business days
    - Europe: 1–2 weeks
    - International: Up to 3–4 weeks
    We’ll notify you of any delays.
  • Can I track my order?
    Yes! You’ll get tracking info by email once shipped.
  • Do you offer expedited shipping?
    Yes — faster DHL options at checkout.
  • Can I ship to a gift address?
    Of course! Email us after ordering to update the address.
  • What are the shipping costs?
    - Germany: €3.79–€6.19 (depending on item)
    - Europe: €7.50–€16.49 (varies by weight and speed)
    - Worldwide: €7.50–€45.99 (tracked DHL shipping available)
    Shipping is free on orders over €75! 🎉
  • Do customs fees apply?
    Possibly — check with your local postal service for details.
  • What if my package is delayed or lost?
    Contact us — we’ll help track or find a solution ASAP!

💳 Payment & Discounts

  • We accept PayPal, Stripe (Visa, Mastercard, American Express, Discover), plus Apple Pay, Google Pay & Shop Pay for faster checkout.
  • Prices adjust to your currency based on location.
  • No payment plans currently.
  • Follow us on social media for promos & giveaways!
  • Use promo codes on checkout to get discounts.

🔁 Returns & Exchanges

  • Can I return or exchange a product?
    Yes, within 14 days of delivery for unused items.
    Please contact us first to start the process.
  • Return shipping costs:
    You pay the return shipping unless we made a mistake (e.g., wrong or damaged item), then we cover it.
  • Refunds:
    We refund the purchase price plus the cost of the cheapest standard shipping method you originally chose.
    If you chose expedited shipping, the extra cost won’t be refunded.
  • Exchanges for sizing:
    We try hard to make sure your gear fits — please check our measurement guides carefully before ordering.
    We cannot accept returns if the wrong size was ordered due to not checking sizing info.
    We recommend ordering gloves one size larger than your usual size for comfort and flexibility!
  • Custom or personalized items:
    These are excluded from the right of withdrawal due to hygiene and individual production reasons.
  • Product wear & warranty:
    Our products are designed for use on smooth surfaces and normal wear.

    We do not accept liability for normal wear and tear or damage caused by improper use. If an item is defective, contact us with photos — we’ll arrange replacement or refund.

🎁 Custom Orders

  • Want your own logo or design? Use our brandless caps for full customization.
  • Specific materials? Contact us to discuss options.
  • Production times vary — we’ll keep you updated.

🌱 Sustainability

  • Made-to-order to avoid overproduction
  • Local sourcing when possible
  • Organic cotton options available

📞 Customer Support

  • Email: info@spinthezee.com
  • Contact form on our website
  • Live chat (when available)
  • We’re here to help you measure, choose sizes, or solve any issues!

📸 Social Media & Community

  • Tag us on Instagram with #zeecaps to be featured and earn 10% off your next order!
  • We support dancers, crews, and events — reach out to collaborate or sponsor.

📰 Media & Press

Want to feature ZeeCaps? Email us at info@spinthezee.com with "Press/Media Inquiry" in the subject line.

💡 Inspiration & Ideas

Check out @zeecaps for custom designs, community vibes, and dance magic! ✨