FAQ

Frequently Asked Questions 🎉

Welcome to the ZeeCaps FAQ! Whether you’re grabbing your first SpinCap, getting your little breaker ready for their next battle, or gearing up your whole crew, we’ve got you covered.

Can’t find what you’re looking for? Just reach out — we’re always happy to help! ❤️

🧢 Products & Sizing

What sizes do your SpinCaps come in?

Small (S): 54–56 cm head circumference
Medium (M): 57–59 cm
XL: 60–62 cm

If you’re between sizes or unsure which one to choose, just ask us! We’re happy to help.

What sizes do your Spin Gloves come in?

Spin Gloves are available in S, M, L, XL and 2XL.

For the best comfort and flexibility, we generally recommend going one size up from your usual glove size.

Please also check the sizing guide on the individual product page.

How do I choose the right size for Elbow Pads?

Measure your arm circumference 5 cm above the elbow:

Kids / Small (S): 18–27 cm
Medium (M) / Large (L): 28–37 cm

Not sure? Send us your measurements and we’ll be happy to help!

What sizes are the Spin Beanies available in?

Please check the sizing information on the individual product page, as sizing can vary depending on the style.

Can I request a custom size?

Absolutely! We love helping dancers find the perfect fit. ❤️

Send us your measurements and tell us what you need — we'll see what we can do.

Can I request custom colors or designs?

Yes! We love creative challenges. 💡

If you have a particular color combination, design or idea in mind, send it our way!

Can you customize caps for a crew, team or performance?

Absolutely!

We create custom gear for crews, dance schools, events, performances and competitions.

For larger or team orders, contact us at info@spinthezee.com.

💎 What Makes ZeeCaps Special?

Handmade with care in Bremen, Germany
Created by dancers, for dancers
Designed for movement, headspins and freezes
Breathable and comfortable for long dance sessions
Durable padding where you need it
Made with love for the breaking community
Customizable to fit your style, crew or brand

🧼 Product Care

How should I wash my ZeeCaps and other gear?

We recommend:

Hand washing gently with mild detergent
Air drying — no tumble dryer!
Storing your gear somewhere dry
Using your gear on smooth surfaces to help prevent unnecessary wear

A little extra care goes a long way and helps your gear last longer. ❤️

🚚 Orders & Shipping

When will my order ship?

Our products are handmade, so please allow around 10 business days for production.

After that, typical shipping times are:

🇩🇪 Germany: 3–4 business days
🇪🇺 Europe: approximately 1–2 weeks
🌎 International: approximately 3–4 weeks

These are estimates and can vary depending on the destination and postal service.

We’ll send you tracking information once your order has shipped.

Can I track my order?

Yes! 😊

Once your order has shipped, you’ll receive an email with your tracking information.

Do you offer expedited shipping?

Yes! Faster DHL shipping options may be available at checkout depending on your destination.

Can I ship my order to a different address?

Of course!

If you need your order sent somewhere other than your usual address, please contact us as soon as possible after ordering.

If your order has not shipped yet, we’ll do our best to update the address for you.

What are your shipping costs?

Shipping costs depend on the destination, weight and shipping method selected at checkout.

Our current shipping prices generally range from:

🇩🇪 Germany: €3.79–€6.19
🇪🇺 Europe: €7.50–€16.49
🌎 Worldwide: €7.50–€45.99

The exact shipping cost will always be shown at checkout.

Free shipping is available on orders over €75, and over €130 for the USA. 🎉

🇪🇺 Why can't you currently ship directly to my EU country?

You may have noticed that shipping to some EU countries has recently become a little more complicated.

The reason is the new EU Packaging and Packaging Waste Regulation (PPWR), which introduces additional requirements for businesses regarding packaging and packaging waste.

We’re currently adapting our processes to meet the new requirements. As a small family business, this takes a little time — and honestly, we’d much rather be making dance gear than learning quite so much about European packaging law. 😂

For some affected countries, we may therefore temporarily use a parcel forwarding service such as LogoiX.

You can read the full story in our blog:

Our Latest Battle: EU Packaging Rules...😅📦

What is LogoiX?

LogoiX is a German parcel forwarding service.

If your country is currently affected by our shipping restrictions, you can register with LogoiX and receive a personal German delivery address.

We can then send your order to this address, and LogoiX can forward it to your home address.

The forwarding service is separate from ZeeCaps and may involve an additional fee charged directly by LogoiX.

If you’re unsure how it works, please ask us! We’re happy to help you through the process. ❤️

Will I have to pay extra if I use LogoiX?

LogoiX charges its own forwarding fee for sending your parcel from Germany to your country.

We understand that this is an unexpected additional cost and an extra step you didn’t plan for. If your order is affected, we’ll explain the available options to you before shipping.

Can I cancel my order if you cannot ship directly to my country?

Of course.

If the available shipping solution doesn’t work for you, please contact us. We’ll be happy to discuss the options with you.

🌍 Customs & Import Fees

Will I have to pay customs or import fees?

For orders shipped within the EU, customs duties generally do not apply between EU member states.

For orders shipped outside the EU, customs duties, import taxes or other local fees may apply depending on your country.

These charges are determined by the destination country and are the responsibility of the recipient.

💳 Payment & Discounts

What payment methods do you accept?

We currently accept:

PayPal
Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
Shop Pay

Available payment methods may vary depending on your location.

Can I pay in my own currency?

Our prices may automatically be displayed in your local currency depending on your location.

Do you offer payment plans?

Not at the moment.

Do you offer discount codes?

Yes! If you have a valid discount code, simply enter it at checkout.

🔁 Returns & Exchanges

Can I return or exchange my order?

For eligible products, you generally have 14 days from delivery to exercise your right of withdrawal.

Please contact us before sending anything back so we can help you with the process.

Who pays return shipping?

Unless otherwise required by law or the return is due to an error on our side, return shipping costs are generally the responsibility of the customer.

If you received the wrong or a defective item, please contact us and we’ll take care of it.

How do refunds work?

For eligible returns, we refund the purchase price and the cost of the cheapest standard shipping method you originally selected.

Additional costs for expedited shipping are not refunded.

What if I ordered the wrong size?

No worries — just contact us! ❤️

We’ll always do our best to find a solution.

To avoid sizing surprises, please check the measurement guides before ordering. If you’re unsure, ask us before placing your order and we’ll be happy to help.

For Spin Gloves, we generally recommend going one size larger for comfort and flexibility.

Can I return a custom or personalized item?

Some custom-made or personalized products may be excluded from the statutory right of withdrawal because they are made specifically for you.

If you’re unsure whether this applies to your order, please contact us before ordering.

What if my product is defective?

Please contact us as soon as possible and send us a few photos showing the issue.

We’ll take a look and work with you to find a suitable solution.

Our products are made for active use, but normal wear and tear or damage caused by improper use is not considered a product defect.

🎁 Custom & Team Orders

Can I order caps with my own logo or design?

Yes! ❤️

Our brandless caps can be customized with your own logo, artwork or design.

Can you help with team or crew orders?

Absolutely!

Whether you’re ordering for a crew, dance school, event or competition, get in touch and we’ll be happy to discuss your ideas.

Can I request specific materials?

Sometimes!

Send us your requirements and we’ll see what we can do.

Production times for custom orders can vary depending on the project.

🌱 Sustainability

How do you approach sustainability?

We try to make thoughtful choices wherever we can:

Made-to-order production helps us avoid unnecessary overproduction
We source locally whenever possible
Organic cotton options are available for selected products
We try to keep packaging practical and avoid unnecessary materials

We’re always looking for ways to improve. 🌱

📞 Need Help?

Still have a question?

We’d love to hear from you!

📧 info@spinthezee.com

You can also use the contact form on our website or live chat when available.

Whether you need help choosing a size, figuring out shipping, setting up LogoiX or just aren’t sure which gear is right for you — we’re here to help. ❤️

📸 Join the ZeeCaps Community

Tag us on Instagram with #zeecaps for a chance to be featured!

We love supporting dancers, crews, parents, events and the wider breaking community.

Want to collaborate, organize an event or work with us? Just reach out!

Follow @zeecaps for custom designs, community vibes and plenty of dance magic. ✨

📰 Media & Press

Want to feature ZeeCaps?

Send us an email at info@spinthezee.com with “Press/Media Inquiry” in the subject line.